Refund Policy

This is the protection that applies most often, and it is automatic.

If a generation does not complete successfully, the credit is returned to your account immediately. That covers every failure mode: our AI provider being unavailable or rate-limited, a timeout, an error on our side, or the provider's content filter declining your photo. You do not need to contact us and you do not need to ask. The returned credit appears in your credit history, labelled as a refund.

You are only ever charged for a caricature that is actually delivered to your gallery.

You may request a refund of unused credits within 14 days of the purchase that supplied them. We refund the amount you paid for those credits to your original payment method, and remove them from your balance.

Partly used packs are refunded pro rata: we refund the unused credits at the per-credit price you actually paid for that pack, and keep the value of the credits you spent.

The free welcome credit has no cash value and is not refundable.

A spent credit has bought you a generated file, so it is not refundable simply because you do not like the result. AI output is variable by nature, and the likeness depends heavily on the photograph you supply — this is stated plainly before you generate, and it is why we give every new account a free credit to try the service before spending money.

That said, we are not looking to keep money for something that did not work. If a caricature came back obviously broken — for example a distorted or incomplete image, blank output, or artwork that plainly ignores the options you selected — email contact@cactuspaints.com within 14 days with the generation and we will return the credit. We handle these in good faith and do not ask you to argue your case.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract. For digital content supplied immediately, that right is lost once supply begins with your express consent and your acknowledgement that you lose the right.

In practice: your right of withdrawal survives for credits you have not spent — request a refund and we will give one under section 2. Spending a credit begins the supply of that particular piece of digital content, and the withdrawal right is lost for that credit only. Nothing in this Policy affects any mandatory consumer right you have under the law where you live.

If you were charged twice for the same purchase, or you see a charge from us you do not recognise, contact us with the reference from your credit history. We refund duplicate charges in full, promptly, and we do not require you to establish fault.

If we permanently close the Services, we will refund the value of every unused credit on your account. No claim is needed.

Email contact@cactuspaints.com from the address on your account, with the order reference (shown in your credit history, in the form CP-XXXXXXXXXXXX) and a sentence about what went wrong.

We acknowledge refund requests within two business days. Approved refunds are issued to your original payment method within 10 business days. How quickly the money then appears is up to PayPal and your bank.

Please contact us before opening a dispute with PayPal or your bank. Almost every issue is resolved faster directly, and a chargeback typically freezes the account while the case runs, which helps neither of us. We will not penalise you for raising a problem with us.

Refunds are offered in good faith. We may decline a request, and may suspend an account, where there is a pattern of generating artwork and then reclaiming the credits, or where an account was created to exploit the free welcome credit repeatedly.

CACTUS PAL LLC
8206 Louisiana Blvd Ne, Ste A Albuquerque NM 87113, United States
contact@cactuspaints.com