Delivery Policy

1. What You Receive

Your final caricature is delivered as a high-resolution JPG or PNG file, suitable for sharing online and for printing at home or through any print shop of your choice. We deliver the digital file only; we do not offer printing, framing or physical shipping of any kind.

2. How Delivery Works

Previews, revisions and the final artwork are sent to the email address or WhatsApp number you provided when placing your order, whichever you prefer. Delivery is complete when the final file has been sent to the contact details you provided.

Please make sure your contact details are accurate and working. We are not responsible for delivery failures caused by an incorrect email address or phone number, a full inbox, or messages filtered to spam. If your contact details change while your order is in progress, let us know right away.

3. Delivery Timeframes

• Order processing: within one (1) business day of payment confirmation. You will receive a confirmation that your order has been processed and the drawing phase has started.
• Drawing phase: one (1) to fourteen (14) business days, depending on the complexity of your order — the drawing style, the number of persons, animals, vehicles and props, and the level of detail requested. Simpler orders arrive faster; large multi-person scenes take longer.
• Revision phase: revision turnaround depends on the scope of the changes requested; each revision is typically delivered within a few business days.

Business days exclude weekends and public holidays. The timeframes above are good-faith estimates that we meet in the vast majority of cases. If your order is going to take longer than estimated, we will tell you proactively; if we cannot deliver within the communicated timeframe and cannot agree on a new deadline with you, you may cancel for a full refund as described in our Refund Policy.

4. Didn't Receive Your Artwork?

If the estimated timeframe has passed and you have not received your preview or final artwork:

• check your spam or junk folder (for email delivery);
• make sure messages from unknown senders are not being blocked (for WhatsApp delivery);
• then contact us through your order's WhatsApp conversation or at contact@cactuspaints.com with your order details.

We aim to respond within one (1) business day and will re-send your files or give you a status update immediately.

5. Corrupted or Incorrect Files

If a delivered file is corrupted, incomplete, in the wrong format, or is not the version you accepted, contact us within 14 days of delivery and we will re-send the correct file free of charge, always.

6. File Availability After Delivery

We keep your delivered artwork on our systems for 365 days from the date of your order, so we can re-send it if you lose your copy during that period. After that, all files are permanently deleted and cannot be restored, so please save your caricature in a safe place as soon as you receive it.

7. Contact

CACTUSPAINTS
Email: contact@cactuspaints.com
Whatsapp: +1 (000) 000-000
Website: www.cactuspaints.com