> Refund Policy

Refund Policy

Every caricature we create is hand-drawn and fully personalized to your order, which means it cannot be resold or "returned" like a standard product. Instead of returns, we protect you in two ways: free revisions until you and your artist agree the artwork faithfully matches your order, and a refund if we cannot get there together during the revision phase. Once you have accepted the final artwork and it has been delivered, the order is complete and no refund is available. The details are set out below.

Last updated: July 19, 2026

1. How Your Order Is Protected

After your order is confirmed and drawn, you receive a preview of your caricature. The revision phase then begins: you may request a reasonable number of revisions, free of charge, to bring the artwork in line with the details of your original order. What counts as reasonable is determined in good faith by the artist based on the scope of your order. The artwork is considered final only when both you and the artist agree that it faithfully reflects your order details.

2. When You Can Get a Refund

  • Before drawing begins. If you cancel your order before we confirm that the drawing phase has started, you receive a full refund.
  • If we decline your order. If we are unable to accept your order for any reason (for example, your photos do not meet our requirements) after you have paid, you receive a full refund.
  • During the revision phase. If, after revisions, we are unable to reach a version that both you and the artist agree faithfully reflects your order details, you may request a refund and we will issue it.
  • If we fail to deliver. If we cannot deliver your caricature within the timeframes communicated to you and cannot agree on a new deadline with you, you may cancel and receive a full refund.

3. When a Refund Is Not Available

  • After final delivery and acceptance. Once you have accepted the final version and it has been delivered to you, the order is complete and no refund is available. Your caricature is a personalized, made-to-order digital good that has no resale value to anyone else.
  • Change of mind about your own order choices. Refunds are not available because you no longer like an option you selected (for example, the drawing style or exaggeration level you chose), where the artwork faithfully reflects those selections. Revision requests that change the order itself are treated as additional work and may be charged, as described in our Terms of Use.
  • Low-quality reference photos. Where you were informed that your photos were unclear or did not meet our photo requirements and you chose to proceed, differences between the artwork and the persons depicted that result from photo quality are not grounds for a refund.

4. How to Request a Refund

Contact us through the WhatsApp conversation for your order or by email at contact@cactuspaints.com, stating your order details and the reason for your request. We aim to respond within one (1) business day.

Approved refunds are issued to the original payment method (for example, your PayPal account or the card used via Stripe) within 10 business days of approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. We refund the full amount you paid for the order; any currency conversion differences or fees charged by your own bank or payment provider are outside our control.

5. Problems With a Delivered File

If the file you receive is corrupted, incomplete, in the wrong format, or otherwise not the final version you accepted, contact us within 14 days of delivery and we will re-send the correct file free of charge. This is a delivery issue, not a refund matter, and it is always fixed at no cost to you. See our Delivery Policy for details.

6. Notification for EU and UK Consumers

Under Article 16(c) of Directive 2011/83/EU on consumer rights (and the equivalent provisions of UK consumer law), the 14-day right of withdrawal for distance purchases does not apply to the supply of goods made to the consumer's specifications or clearly personalized. Your caricature is created to your specifications from your photos and is therefore exempt from the statutory right of withdrawal. This does not affect the contractual protections described in this policy, which apply to all customers, nor any other statutory rights you may have regarding services that are defective or not as described.

7. Questions

If anything about this policy is unclear, or you are unsure whether your situation qualifies for a refund, just ask before or after ordering:


CACTUSPAINTS
Email: contact@cactuspaints.com
Whatsapp: +1 (000) 000-000
Website: www.cactuspaints.com